FAQ

What are my payment options?

You can pay via debit or credit card. 

What are your delivery options and how much is shipping?

We're happy to offer the following delivery options:

We do have some terms and conditions for delivery though!
- Delivery times are based on orders placed before 12 PM PST Monday-Friday. All orders made on the weekend will be processed on the next business day.
- Delivery fees apply if your minimum purchase falls below PHP 2500 after discounts are applied.
- Delivery may take additional time during sale periods, holidays, and unforeseen circumstances such as extreme weather events.
- Delivery is only available on weekdays (excluding Philippines Public Holidays).

How can I track my order?

You can check the status of your orders by accessing 'My Account' (online) and click 'Orders'.

What is the return and exchange policy?

All returns and exchanges purchased in kamedis.com.ph are subject to a 7-day return and exchange policy upon receipt of order, subject to the following terms and conditions:

- Item must be in its original purchase

- Items purchased as part of a set or a multi-item pack must be returned as a whole set.

- Shipping costs associated with the return of the product will not be covered

Met all the requirements?
You can get in touch with our Customer Service (contact@kamedis.com.ph) and include the following details in your enquiry:
- Order Number,
- Name of the Item, and
- Reason for return

What do I do if I had an allergic reaction?

If you've experienced an allergic reaction to one of our products, please get in touch with our Customer Service Team (contact@kamedis.com.ph).

In your message to our Customer Service Team, please include:
- Your order number/ name of the store the item was purchased from;
- The full name of the product that caused an allergic reaction; and
- A detailed description of the symptoms experienced

Our Customer Service Team may also ask for:
- Photos of the product; and
- Photos of the affected area